4 viikkoa sitten
Advert-ID: 15084766

ITSM Data Coordinator, Vantaa / remote job

Are you interested in advancing your IT career and deepening your knowledge within Configuration, CMBD, and ITSM? We are now looking for an ITSM Data Coordinator to work for our Finnish client company and develop their master system for IT asset and configuration data. In this role, you will get to work in close collaboration with Service Owners and IT Partners and you will get to develop your skills in a professional and supportive team. If you have some previous experience using CMBD tools (e.g., ServiceNow), an independent way of working, and a good understanding of basic IT, you might be the person we are looking for. Apply today, we will proceed with this process as soon as a suitable candidate is found!

About the role

As an ITSM Data Coordinator, you will utilize your problem-solving skills and work independently in an international work environment. Your tasks are versatile, and you will have ownership of your work with managing the CMBD platform (ServiceNow). You will be working with multiple stakeholders and engaging with data owners in the organization to ensure data flows are working as designed and are being followed. The job can mostly be carried out remotely, but you also have an opportunity to work at our client's office located in Vantaa. This role gives you a great opportunity to kick-start your career and grow professionally.

You are offered

  • Versatile tasks and independent role
  • Possibility to develop your skills and grow as an IT professional
  • A good introduction to your job and support from your team

As a consultant at Academic Work, you are offered a great opportunity to grow as a professional, extend your network and establish valuable contacts for the future.

Job duties

  • Develop and maintain implementation of the Common Services Data Model (CSDM) in the ServiceNow platform
  • Engage with data owners in the organization to ensure data flows are working as designed and are being followed
  • Suggest improvements to tools and processes and lead their implementation

Updating the documentation

We are looking for

  • Suitable educational background / you are about to finish your studies
  • Good understanding of basic IT and some previous experience in using ITSM and/or CMBD tools (experience in ServiceNow is considered an advantage)
  • Fluent English skills
  • Willingness for occasional travel

Other language skills (especially Finnish, Swedish, Norwegian, or German), previous experience at a help desk, experience in maintaining the lifecycle of applications, and an understanding of IT processes are seen as an advantage.

As a person you are:

  • A self-imposed with an independent way of working
  • Willing to take responsibility and ownership
  • Cooperative with great communication skills

Other information

  • Start: As soon as possible
  • Work extent: 12 months with the possibility to extend
  • Location: Vantaa / remote job
  • Contact information: This recruitment process is conducted by Academic Work. It is a request from our client that all questions regarding the position are handled byAcademic Work.

Our selection process is continuous, and the advert may close before the recruitment process is completed if we have moved forward to the screening or interview phase.

Client information

Our client company is a Finnish, listed company working with technical solutions and services. The company has a mission to save energy and work environmentally friendly way while providing the best solutions for their clients. They operate in multiple countries throughout Europe.

Apply here!