2 päivää sitten
Advert-ID: 15087542

Japanese Speaking Customer Service Agent, F-Secure, Helsinki

Quick facts

Part time
Type of work:
Temp job
Start date:
As soon as possible

Are you a customer-oriented person and have the special talent of speaking both Japanese and English? Wonderful, we have an interesting job opportunity for you! We are currently looking for a Customer Service Agent to join the team of our global client F-Secure. If you are also interested in the IT industry, read more below and leave your application soon!

About the role

As the Customer Service Agent of F-Secure you will be a part of a global team in Customer Care that works around the clock to provide assistance to all Japanese and English-speaking customers. You are based in the Helsinki office in Ruoholahti, while remotely joining the international team located in Kuala Lumpur. You will also be supported by the colleagues in Helsinki. Although you are not required to work during the night hours, we expect you to have flexibility with the working hours. Depending on your wish, the role can be either part-time or full-time (7,5–37,5h/week).

You are offered

  • Versatile role in customer service
  • Opportunity to develop as a problem solver
  • Diverse and inclusive community
  • Nice working environment in a global setting

You will be employed in this role through Academic Work. As a consultant at Academic Work you are offered a great opportunity to grow as a professional, extend your network and establish valuable contacts for the future.

Job duties

  • Providing support to customers on setup and configuration of F-Secure software via different support channels – phone, e-mail and chat
  • Troubleshooting the issues
  • Collecting and analyzing the data of the fault situations

We are looking for

  • Customer-centric mindset and excellent communication skills
  • Fluent written and spoken Japanese and English skills
  • Good IT skills and interest towards IT and cyber security
  • Ability to absorb new things quickly and the desire to do routine work
  • Willingness to work in shifts

Other information

  • Start: As soon as possible
  • Work extent: 3 months with the possibility of an extension
  • Location: Ruoholahti, Helsinki with a partial remote-work possibility
  • Contact information: This recruitment process is conducted by Academic Work. It is a request from our client F-Secure that all questions regarding the position are handled by Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the screening or interview phase.

Client information

Cyber security excellence since 1988 – F-Secure has led the cyber security industry for more than 30 years. Via our award-winning consumer products and 170 service provider partners, we protect tens of millions of people around the world. And in a demerger completed on 30 June 2022, F-Secure was separated from WithSecure group, and a new consumer security company was born.

  • Founded in 1988
  • Over 350 employees
  • Listed on NASDAQ OMX Helsinki
  • Offices in Europe, North America and Asia Pacific
  • Revenue of €106.3 million and adjusted EBITA of €47.2 million (44.4%) in 2021
  • 16 million customers protected by award-winning security and privacy products
  • Products sold to consumers through 170 communication service providers, retailers, banks, and insurance companies, and directly through online stores
Apply here!