Operation Specialist, ABB, Helsinki

ABB Motion Services is now looking for an Operation Specialist to take care of the offering to ensure the global leadership of Motion Services and undisputed customer value. As Operations Specialist you will work with customer service, product management, service support and operations teams to ensure superior customer experience for our customers.

You are offered

• Great working atmosphere in a global working environment
• Interesting, varying and challenging work assignments

As a consultant at Academic Work you are offered a great opportunity to grow as a professional, extend your network and establish valuable contacts for the future.

Main accountabilities in this role will be:

• Making sure offering is properly reflected in sales tools used by Motion Services network, verifying the correctness of the data in business applications and supporting the improvement of data quality across systems
• Coordinating with local units for acquiring missing information and push communications received through the ticketing systems
• Provisioning the hardware delivered materials to ensure correct functioning of the hardware when commissioned
• Setting up Organizations, adding information to customer profiles and contracts
• Supporting Global Motion Support in troubleshooting, investigating and classifying customer requests
• Setting up and coordinating task assignment for correct product delivered (i.e. Reports), including creating ad-hoc queries if requested
• Supporting product management, R&D and sales for data analysis delivery
• Ensuring the compliance with company health, safety, and environmental policies

You might be the person we are looking for, if you have:

• Suitable educational background (for example business information management, logistics or other relevant engineering field)
• Some previous work experience (could be alongside your studies)
• A drive to learn and master new technologies and techniques
• Experience in Microsoft Office, specifically Excel
• Excellent communication and organizational skills. Furthermore, a high level of intercultural sensitivity and the ability to build sustainable relationships with internal stakeholders is required
• Business fluent in English.
• Self-driven, self-motivated.

Previous experience in data analysis, logistics and operation as well as SAP, Salesforce and Power BI skills are seen as an advantage.

Other information

• Start: In May (negotiable)
• Work extent: Permanent
• Location: Helsinki, Pitäjänmäki (hybrid – in the beginning it is better to work at the office)

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the screening or interview phase.

ABB is a pioneering technology leader in electrification products, robotics and motion, industrial automation and power grids, serving customers in utilities, industry and transport & infrastructure globally. ABB Motion Services helps customers to maximize uptime, extend product lifetime, enhance performance and boost energy efficiency of motors, generators and drives.