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Advert-ID: 15088012

Performance Analyst

Do you have a strong analytical mindset and you are passionate about developing as a professional in data management? We are now looking for a Performance Analyst for our international client company to join their team of three people in data analysis and reporting development. The role offers you the opportunity to dive deep into the world of data and the opportunity to grow into a solid IT service management professional. If you are interested, please apply for the position today, as we will proceed quickly with potential applicants!

About the role

As a Performance Analyst, you are responsible for reporting on the performance of IT services, data quality and data analysis. As a Permormance Analyst, you are also responsible for developing reporting capabilities. You will work closely with IT management and Service Managers, through which supplier-side monitoring and performance analysis will be included in the job description. We hope that you already have some experience in working with data and reporting in your background.

What we offer...

  • An interesting and responsible position where you collaborate with different IT stakeholders
  • An opportunity to develop IT reporting tools and thus influence the development of IT
  • Flexible possibility to work remotely – you can complete your work tasks from basically anywhere!

As a consultant at Academic Work, we offer you great opportunities to develop as a professional, expand your network and acquire contacts that are useful for the future. Read more (in Finnish).

Job duties

  • Monitoring and reporting on IT operational services; functions and process performance, compliance, trends, quality, and anomalies
  • Define, document and update the performance metrics, developing reporting tools
  • Monitor the quality of ServiceNow data in IT service management processes
  • Cooperation meetings with relevant stakeholders

We are looking for

  • Relevant educational background (e.g. computer science)
  • Strong PowerBI expertise and understanding of IT Service Management reporting requirements (ITIL)
  • Motivation to grow as a professional in the development of data and reporting
  • Analytical, accurate and proactive approach to work
  • Good communication skills in English

Previous knowledge or experience in ServiceNow and SQL are seen as advantages in the recruitment process!

Other information

  • Start: As soon as possible
  • Duration: Full-time and permanent employment
  • Location: Nokia & flexible possibility to work remotely e.g. from another city
  • Contact information: Academic Work is responsible for this recruitment process on behalf of its client company and all inquiries related to the position should be sent to Academic Work.

We will proceed immediately with the suitable candidates, so please send your application today! We process applications on a first-come, first-served basis and conduct interviews already during the application process. Therefore, the notification may be removed from our website even before the process has been completed. With suitable candidates, the process begins with recruitment tests, which you will receive in your email.

Client information

We will tell you more about the client company during the interview phase.

Apply here!